# Frequently Asked Questions ### What is Stander's return policy? _Purchases from stander.com or through Stander customer service that are unused and in their original packaging are eligible for return within 30 days of purchase date (excluding clearance items). Please include a copy of the invoice or packaging slip in any returned product._ _To initiate a return, please contact our customer service department during our business hours (8 AM to 5 PM MST, Monday through Friday) to receive a Return Authorization number and instructions._ _For more information about Stander's return policy, please visit [stander.com/pages/refund-policy](https://wonderproducts.com/policies/refund-policy) [.](/content/returns/index.html)_ ### What kind of warranty is offered on Stander products? _Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction._ _To register your product for this lifetime satisfaction guarantee, visit [stander.com/pages/product-registration](https://wonderproducts.com/pages/product-registration) [.](/content/pages/product-registration/index.html)_ _After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee._ _Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts for such items are available for purchase as needed._ ### What shipping options are available? _Stander utilizes a tiered flat rate shipping system for all orders within the United States. Shipping charges are based on item weight and dimensions. Larger and heavier items are subject to higher shipping rates. All orders are shipped from our warehouse facility located in Utah, USA._ _For more information about Stander's shipping policy, please visit [stander.com/policies/shipping-policy](https://wonderproducts.com/policies/shipping-policy)._ ### Is there anywhere I can purchase Stander products in a store? _Yes, our products are in HME stores and Pharmacies across the country. To find a store near you, use our [Where to Buy tool.](/content/wheretobuy/index.html) We advise using the provided contact information to call ahead and ensure the store has the product you are looking for._ ### Can I use insurance or Medicare to cover the cost? _No, Stander products do not have the required codes to be billed to insurance or Medicare. If you would like more information about insurance or Medicare billing, please contact your insurance provider._ ### Do you have any bed rails that will work on adjustable beds? Most bed rails are not compatible with adjustable beds. However, Stander has the only bed rails that are designed and approved for safe use on adjustable base beds. These bed rails work with adjustable beds with a wood platform and must be permanently attached to the bed platform with the provided hardware. For more information, visit the following products: - [Wonder Click Extendable Bed Rail](/content/products/freedom-click-extendable-bed-rail/index.html) - [Wonder Click Bed Handle](/content/products/freedom-click-bed-handle/index.html) - [Wonder Bed Rail for Adjustable Beds](/content/products/wonder-bed-rail-adjustable-beds/index.html) - [Click-N-Go Bed Handle](/content/products/click-bed-handle/index.html) - [Click-N-Go Extendable Bed Rail](/content/products/click-bed-rail/index.html) ### Do you have instruction manuals for download on your website? _Yes, you can find Instruction Manuals for download and Instructional Assembly Videos to watch on our product support pages. You can find your product by visiting [stander.com.com/pages/support](https://wonderproducts.com/pages/support)_ ### Where can I find information about a specific product? _For product information, including specifications, images, videos, and assembly instructions, please visit the specific product page._ _You can find your specific product here: [stander.com/collections/all](/content/collections/all/index.html)_ ## Additional Resources ### [Contact Us](https://wonderproducts.com/pages/contact-us) Call, email, or chat with customer service Monday thru Friday, 8:00 a.m. to 5:00 p.m. Mountain Time ### [Blog](https://wonderproducts.com/blogs/blog) Visit our blog to find articles on caregiving tips, how to pick out home safety solutions, and more ### [Where to Buy Tool](/content/wheretobuy/index.html) Use our Where to Buy tool to find your nearest store carrying Stander products with home safety equipment experts. - Choosing a selection results in a full page refresh. - Opens in a new window. 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